Installation service fee (Basin Faucet)

Professional on-site installation service for Basin Faucets, carried out by qualified external contractors engaged for Basin Faucet installations.

Service scope – included

• Site check of the basin, countertop, vanity or installation surface to confirm suitability for the Basin Faucet, including mounting-hole position, surface condition, available clearance, water supply points and access for installation.

• Positioning and marking of the Basin Faucet according to the approved design drawing, recommended user position and alignment with the basin, countertop, backsplash, vanity and surrounding fixtures.

• Installation of the supplied Basin Faucet, mounting hardware, fixing components, flexible supply hoses and associated accessories onto the prepared basin, countertop or vanity surface.

• Connection of the Basin Faucet to the existing prepared hot and cold water supply points, including connection of the supplied or customer-provided flexible hoses and isolation valves where applicable.

• Application of suitable sanitary-grade sealant or sealing components around the faucet base where required to help prevent water ingress and achieve a neat, water-resistant junction.

• Adjustment and securing of the Basin Faucet to ensure it is stable, correctly aligned and positioned to provide appropriate water flow into the basin without excessive splashing.

• Connection and testing of the hot and cold water supply, faucet operation, water flow, temperature control, spout movement and water shut-off function, where applicable.

• Pressure and leakage checks at the faucet body, connections, flexible hoses, isolation valves and surrounding mounting area.

• Confirmation that water flows smoothly into the basin and drains properly without abnormal splashing, leakage or obstruction.

• Final inspection of the Basin Faucet position, stability, alignment, clearance and overall appearance.

• Basic cleaning of the work area after installation and briefing the customer on care, daily use and maintenance recommendations for the Basin Faucet.

Customer responsibilities / prerequisites

To ensure a smooth installation for the Basin Faucet, please confirm and prepare the following before the installation date:

• The basin, countertop or vanity is fully completed, level, structurally sound and suitable to support the Basin Faucet according to the approved technical drawings or layout.

• The faucet mounting hole or holes are correctly positioned, sized and finished according to the approved Basin Faucet specifications.

• All demolition, tile work, waterproofing, countertop, basin, vanity and cabinetry works are completed before installation.

• The installation area is fully cleared of old faucets, basins, furniture, packaging and debris, with clear access to the faucet mounting area and water supply points.

• Hot and cold water supply points are already installed at the correct locations and are accessible for connection.

• Suitable isolation valves are installed and functioning before the installation date.

• The water supply is shut off and safe for connection on the installation day.

• The basin waste and drainage system are installed and operational before the Basin Faucet installation.

• The Basin Faucet, fixing kit, flexible supply hoses, washers, seals, cartridges and other required components are delivered and on site before installation.

• Any required countertop drilling, basin modification, reinforcement, plumbing adjustment or water-point relocation is completed before installation.

• After installation, the customer must inspect the Basin Faucet after installation for any water leakage, unstable movement, abnormal water flow, poor temperature control, dripping, incomplete shut-off or other functional problems. Any concerns must be reported to INFINITE within 72 hours of installation, together with relevant photos or videos where applicable. If no concerns are reported within this period, the installation will be deemed completed and accepted by the customer. Any subsequent adjustment, follow-up visit or rectification requested by the customer that is not attributable to an installation defect or the installer’s workmanship may be subject to additional charges.

Not included in this service

• Relocation, modification or installation of hot or cold water supply points, concealed pipework, isolation valves or other plumbing services beyond the immediate Basin Faucet connection area.

• Countertop, basin, vanity or cabinet drilling, cutting, reinforcement, levelling, modification or repair.

• Wall cutting, chasing, tiling, waterproofing, plastering, painting or other wall and surface preparation works.

• Installation, modification or repair of basin waste pipes, traps, drains or other drainage systems.

• Removal or disposal of existing faucets, basins, vanity units, countertops, tiles, furniture or general demolition debris.

• Repair of defective, blocked, damaged, leaking or non-compliant existing plumbing, water supply points, isolation valves or drainage systems.

• Supply of the Basin Faucet, flexible hoses, isolation valves, fixing kit, washers, seals, cartridges or other components unless specifically stated in the quotation.

• Installation of electronic faucets, sensor faucets, thermostatic systems, water filters, water heaters, bidet systems or other accessories not supplied with the Basin Faucet.

• Any basin, countertop, vanity, cabinet, mirror, lighting or electrical installation works.