Frequently Asked Questions

About INFINITE Solid Surfaces materials

How long is the INFINITE warranty and what does it cover?

INFINITE Solid Surfaces are backed by a 2-year warranty from the date of delivery, covering production defects such as yellowing, self-cracking, delamination, and surface blemishes. If a manufacturing defect is confirmed, we will repair, refinish, or replace the affected product at no cost.

INFINITE products are engineered for lifetime performance under normal residential use and proper care. Our renewable & repairable design ensures your investment stays beautiful for years to come.

What is the composition of INFINITE Solid Surfaces?

Our main composition includes: 38% Polyester + 60% Aluminium Trihydrates + Pigment + Catalyst(Cobalt Water) + Hardener(MEK) + MMA

Are Solid Surfaces prone to scratch marks? How shall I treat scratches, cracks or small breakages?

INFINITE Solid Surfaces are not prone to scratch marks under normal usage. During daily cleaning maintenances, we recommend to prevent using hard cleaning utensils, such as a scourer; in case of scratch marks, #400 and #600 sand paper can be used for hand polishing. If a small crack or breakage has been caused, we provide Solid Surfaces repairing kits for simple repair, for more details please study "Cleaning & Maintenace" or consult our INFINITE technician team.

Is INFINITE Solid Surfaces CORIAN?

CORIAN is just a trademark belongs to DuPont and they supply mainly full size of Solid Surfaces sheets. Unlike CORIAN, INFINITE makes our own casting molds with glass fibres to achieve short lead-times and lower costs, thus supplying a mass variety of molded & fabricated Solid Surfaces bathroom products. Our skilled fabricators also specialise in manufacturing tailor-made products to suit all customer needs.

What are some distinct characteristics of INFINITE Solid Surfaces?

In comparison to other bathroom materials such as ceramic, wood, glass, or stainless steel, INFINITE Solid Surfaces has excellent tenacity and offers a brilliant finish with variety of colors and texture. INFINITE Solid Surfaces is also non-porous and superior in stain, bacterial and chemical resistance, especially, it's 100% water-proof material that can be perfectly used in wet bathroom to avoid rusting and getting mouldy. For more comparison between Solid Surfaces and other materials, please enter our page "About INFINITE Solid Surfaces".

Does colour/dirts stain easily into INFINITE Solid Surfaces?

NO!!

INFINITE Solid Surfaces are manufactured with fine Aluminium Trihydrates, so easy dirts can be cleaned by normal cleaning agents and difficults dirts can be easily sanded off with #600 sand paper, therefore offers a perfect matt-finish. Colour does not penetrate into Solid Surfaces under normal usage, but in case for hard stains that has penetrated over a long period, please carry out maintenance procedures as listed in "Cleaning & Maintenance".

What are the steps to daily maintenance?

For daily maintenance, simply use tap water and our magic sponge for scrubbing; in case of dirt, residue and hard water marks, “Jif Cream Cleanser” is effective for easy cleaning. Occasionally wipe surface with “Pledge Multi Surface Cleaner” is also strongly recommended for better polish. INFINITE Solid Surfaces has also passed staining tests with hard-staining liquids such as lipsticks, hair dyes, nail polish, tea bags, coffee and more. To know more about our testing procedure, please check videos attached in the link below "Cleaning & Maintenance".

We also recommend to resurface your INFINITE Solid Surfaces with #600 sand paper every two years upon purchasing, working in the direction of the grain, for complete renovation. For more details please consult our INFINITE technician team.

Are INFINITE Solid Surfaces heat resistant and flame retardant?

Under our casting manufacturing process, INFINITE Solid Surface are reacted upto 80 Degree Celsius and in the final procedure, there is a curing process to reheat all products over 80 Degrees Celsius in the big oven, so to keep the materials more stable after chemical reactions. Thus, INFINITE Solid Surfaces can remain undamaged with normal bathing water temperatures (around 45 Degree Celsius). INFINITE Solid Surfaces has also passed steam tests and cigarette butt tests to demonstrate good flame resistance.

Are Solid Surfaces compatible for kitchen-use?

Although INFINITE Solid Surfaces come with many distinct advantages, we do not recommend for use in a kitchen setting. Solid Surfaces can discolour, scorch or even display thermal cracks upon contact of hot utensils.

Does INFINITE Solid Surfaces get Yellowish?

Due to the high grading polyester and MMA used in INFINITE Solid Surfaces, together with the final curing process, our products are not prone to yellowing or discolorations. INFINITE starts our own productions since 2010 and every year we delivers over 300,000units, so our experience can prove.

Are INFINITE Solid Surfaces prone to having water marks and dirt?

Solid Surfaces can be rinsed with warm water and wiped completely dry with a cloth upon usage to prevent dirt. Yellow residue can build up due to limescale within tap water, which can remain on Solid Surface but can generally be cleaned with our magic sponge and clean water. For better surface protection, occasionally wipe surface with “Pledge Multi Surface Cleaner”.

Are INFINITE Solid Surfaces fragile?

Similar to other materials such as ceramic, INFINITE Solid Surfaces is fragile and can break if it is forcibly dropped.

About LED Mirrors and Cabinets

What is the voltage input for INFINITE LED mirrors?

INFINITE LED mirrors operate on AC 220-240V, 50Hz, compatible with most regions worldwide. The internal driver converts to safe low-voltage DC 12V/24V for LED operation. Please confirm your local voltage requirements before installation. A licensed electrician must handle all electrical connections.

What are the LED color temperature options?

INFINITE LED mirrors feature continuous color temperature adjustment from 3000K (warm white) to 6000K (cool daylight). Simply long-press the control button to smoothly transition through the entire spectrum and find your perfect lighting.

How do I adjust the color temperature?
  • Short press: Turn the LED on/off
  • Long press: Continuously adjust color temperature from 3000K to 6000K
  • Release: Lock in your selected color temperature

The mirror also includes a memory function that recalls your last-used color temperature and brightness settings.

Does the mirror have a dimmer function?

Yes. All INFINITE LED mirrors feature stepless dimmer control, allowing you to adjust brightness from 0% to 100% to suit your mood and task requirements.

What is the anti-fog/defogger function?

INFINITE LED mirrors include a built-in defogger pad that prevents steam condensation on the mirror surface during hot showers. Activate the defogger with a dedicated button — it typically requires 15–30 minutes to fully clear the mirror.

Is the mirror shatter-proof?

Yes. INFINITE LED mirrors use 5mm HD eco-friendly silver mirror glass with shatter-proof backing, providing enhanced safety and durability compared to standard mirrors.

What is the IP rating for INFINITE LED mirrors?

INFINITE LED mirrors are rated IP44, making them splash-proof and suitable for installation in Bathroom Zone 2 (within 0.6m of bath/shower perimeter, up to 2.25m height). The electrical connection must be made by a licensed electrician in compliance with local regulations.

Does the mirror have a motion sensor?

Yes. Selected INFINITE LED mirror models feature a motion sensor for hands-free operation. Simply wave your hand near the sensor to turn the LED lighting on or off.

What is the CRI (Color Rendering Index) of the LEDs?

INFINITE LED mirrors use CRI 85+ backlit LEDs, providing accurate, natural color rendering ideal for makeup application, grooming, and skincare routines.

How long do the LEDs last?

INFINITE LED mirrors are designed with 50,000+ hours of LED lifespan. With typical daily use (3–4 hours per day), this translates to approximately 10–15 years of reliable performance.

What is the mirror glass thickness?

INFINITE LED mirrors use 5mm HD mirror glass, offering superior clarity, durability, and resistance to warping compared to thinner alternatives.

Does the mirror come with wall mounting accessories?

Yes. All INFINITE LED mirrors include wall mounting brackets, screws, and installation hardware in the package. Professional installation by a licensed electrician is strongly recommended.

What is the packaging like?

INFINITE LED mirrors are carefully packaged in honeycomb protective boxes with reinforced corners and cushioning to prevent damage during shipping. Please inspect the mirror immediately upon delivery and report any shipping damage within 10 days.

What is the power consumption?

INFINITE LED mirrors are energy-efficient, typically consuming 15W–40W depending on model size and features (defogger, motion sensor, etc.). This is significantly lower than traditional bathroom lighting.

Is the mirror suitable for commercial or hotel use?

Yes, INFINITE LED mirrors are suitable for residential and light commercial applications (hotels, boutique accommodations, spas). For high-traffic commercial projects, please contact sales@infinite-bath.com for extended warranty and bulk order options.

What certifications do INFINITE LED mirrors have?

INFINITE LED mirrors comply with international safety and quality standards, including CE, RoHS, and relevant electrical safety certifications. Full certification documents are available upon request for commercial projects.

How long is the warranty on INFINITE LED mirrors?

INFINITE LED mirrors come with a 2-year warranty from the date of delivery, covering manufacturing defects in electronic components, LED systems, and mirrors under normal residential use.

What does the LED mirror warranty cover?

The warranty covers defects in material and workmanship, including:

  • LED light failure or significant dimming
  • Electrical component failures (drivers, wiring, switches)
  • Touch controls, dimmers, or anti-fog pad malfunction
  • Glass defects (delamination, silvering issues)
  • Frame or chassis structural defects from production
What is NOT covered under warranty?

  • Damage from improper installation or incorrect wiring
  • Water damage from use outside recommended IP rating
  • Impact, scratches, cracks, or cosmetic damage after delivery
  • Normal LED brightness degradation over time
  • Misuse, abuse, neglect, or unauthorized modifications
  • Failure to follow INFINITE installation and care instructions
  • Commercial or high-traffic use
Do you offer on-site warranty inspection?

No. INFINITE does not provide on-site warranty checks for LED mirrors. This is because:

  1. Electrical installation is completed by your licensed electrician, not INFINITE
  2. A thorough inspection requires removing the mirror and disconnecting wiring to access internal components

For accurate and fair assessment, all inspections are conducted at our Customer Service Centre.

How do I make a warranty claim?

  1. Email info@infinite-bath.com with:
  • Proof of purchase (invoice or receipt)
  • Photos or video clearly showing the defect
  • Brief description of the issue

2. Our team reviews within 48 hours and confirms if the defect is covered.

3. If approved, we provide return instructions and our Customer Service Centre address.

4. Your electrician carefully removes and packs the mirror.

5. You ship the mirror to our centre (shipping costs borne by customer).

6. We inspect within 5–7 business days of receipt.

7. If a manufacturing defect is confirmed, we ship a replacement mirror or parts immediately at no cost.